AAA Sales & Management Navigating Voice and Data Integration
Alan Jurado2024-02-28T22:24:37+01:00Voice Services: Evolution and Key Considerations The shift from traditional circuit-switched telephony to Voice over Internet Protocol (VoIP) technologies represents a landmark evolution in voice communication services. Traditional voice calls operate over public switched telephone networks (PSTNs), ensuring high reliability and quality, including during power outages. However, VoIP technology transforms voice into digital packets for transmission over the internet or private networks, offering substantial benefits. These include cost reductions for long-distance and international communication, and advanced features such as voicemail to email, call forwarding, and interactive voice response (IVR) systems. The Quality of Service (QoS) is paramount in VoIP [...]